Location: Monkmoor Lane, Shrewsbury

Type: Full-Time

Salary (£): £25,396.88/year with annual reviews and potential bonuses

About Severn Trent

Severn Trent is dedicated to serving 4.8 million households and businesses across the heart of the UK, providing essential water services every day of the year. With a diverse and inclusive team of 7,000 members, Severn Trent is committed to making a difference in customers’ lives, ensuring that every drop of water reaches its destination efficiently.

Job Details

Benefits

• Competitive starting salary with annual pay reviews.
• Annual company bonus up to £1,500.
• 33 days leave per year (including 8 days in lieu for bank holidays).
• 3 days leave per year .
• Flexible benefits scheme with discounts on cinema tickets, shopping, and more.
• Leading pension scheme with a company match of up to 15%.
• Free on-site parking.
• Income protection covering half salary for up to five years.
• Severn Trent shares scheme with discounted shares.
• Family-friendly policies.
• Two volunteering days per year.
• Life insurance up to 6 times your salary.
• Access to private medical treatment, free physio, mental health counselling, and a virtual GP service.

Requirements

• Experience in customer-facing roles, ideally within collections or customer service.
• Strong IT skills, including proficiency in Microsoft Office.
• Excellent communication and negotiation skills.
• Ability to work independently in a fast-paced, high-pressure environment.
• Detail-oriented with a focus on quality and accuracy.
• Team player with a forward-thinking attitude.

Salary Details

• Starting at £25,396.88 per year with annual pay reviews.
• Annual company bonus applicable from 2025.

About the Role

As a Customer Advisor at Severn Trent, you will be the point of contact for customers regarding outstanding payments, helping maintain the financial health of the company. This role requires balancing professionalism with empathy, ensuring that all customer interactions are handled with care. Your primary tasks will include monitoring accounts, contacting customers about overdue payments, processing payments, and resolving any billing issues.

Key Responsibilities

• Monitor customer accounts to identify outstanding debts.
• Investigate and contact clients regarding overdue payments.
• Encourage timely payments through effective communication.
• Process payments, refunds, and resolve billing discrepancies.
• Maintain accurate records of account statuses and collection efforts.

Severn Trent is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees.