Location: Chesterfield, UK

Type: Permanent, Full-Time (35 hours per week)

Salary (£): From £23,500 per year

About Nationwide:

Nationwide is the world’s largest building society, serving over 15 million customers. As a mutual organization, they focus on providing fair and rewarding banking services, distinct from traditional banks, and are committed to benefiting society.

Job Details

Benefits

• Company pension with a 16% employer contribution
• Paid volunteer time (up to 2 days per year)
• Annual pay rise opportunities
• 25 days of holiday (pro rata)
• Life assurance worth 8x the salary
• Access to a range of health and wellness options
• Annual performance-related bonus
• Salary increase of £500 after 12 months based on performance

Requirements

• Strong communication skills
• Comfortable using digital tools and applications
• Ability to handle customer queries across various channels (in-person, phone, online)
• Willingness to work full-time, including Mondays to Saturdays
• Ability to work within a 45-minute commute of Chesterfield

Salary Details

• From £23,500 annually

About the Role

The Customer Representative role at Nationwide involves providing excellent customer service through various channels including in-person transactions, inbound calls, and digital sales support. This position is crucial within the branch, contributing to customer satisfaction and maintaining branch operations. The role includes comprehensive training and opportunities for career growth within the organization.

Key Responsibilities

• Handle transactions and customer inquiries effectively
• Educate customers about digital services and banking options
• Address and resolve customer queries through multiple channels
• Maintain up-to-date knowledge of services and procedures
• Collaborate with team members to enhance branch performance

Additional Details

The position requires full-time availability, with shifts spanning Monday to Saturday. Training will be conducted virtually and in-branch, with initial weeks being crucial for career development. Applications should be submitted promptly as the position may close early due to high interest. Nationwide is an equal opportunities employer, welcoming applicants from diverse backgrounds. If any adjustments are needed during the recruitment process, candidates should inform Nationwide via the application form.