Location: London, Canary Wharf (Office-based 3 days a week)

Type: Full-Time

Salary (£): £37,338 – £44,962 per year (plus High-Cost Area Supplement for London)

About NHS Counter Fraud Authority (NHSCFA)

NHS Counter Fraud Authority is the national body dedicated to safeguarding the NHS from economic crime. With a mission to prevent, detect, and investigate fraud within the healthcare system, NHSCFA plays a vital role in ensuring public funds are protected and used effectively.

Job Details

Benefits:

• Competitive salary with High-Cost Area Supplement for London
• Flexible working arrangements (hybrid office/home-based)
• Opportunities for professional development and training
• Inclusive and diverse work environment
• NHS pension scheme and comprehensive benefits package

Requirements:

• Proven experience in IT support, particularly in first, second, and third-line support
• Strong technical skills in diagnosing and resolving hardware and software issues
• Ability to communicate effectively with internal staff and external stakeholders
• Experience with IT Service Management tools and maintaining knowledge bases
• Commitment to maintaining the security and integrity of IT systems
• Flexibility to provide Service Desk cover as needed

Salary Details:

The role offers a salary range of £37,338 to £44,962 per year, with an additional High-Cost Area Supplement for London-based employees.

About the Role:

As an EUC Engineer at NHS Counter Fraud Authority, you will be a key member of the Technology User Services team, responsible for providing top-tier IT support to NHSCFA employees. Your role will involve diagnosing and resolving technical issues, ensuring high levels of customer satisfaction, and maintaining the security and integrity of IT systems. This is a customer-centric position requiring excellent communication skills and the ability to work closely with both internal and external stakeholders.

Key Responsibilities:

• Provide first, second, and third-line support for IT issues
• Ensure service levels and customer satisfaction targets are met
• Maintain and secure IT hardware and software systems
• Act as an escalation point within the Technology User Services team
• Manage and document incidents using the IT Service Management Tool
• Configure new IT equipment and manage access to technology systems
• Partner with other teams and agencies to deliver exceptional service

Equal Opportunity Statement:

NHS Counter Fraud Authority values the diversity of its workforce and is committed to equal opportunities for all. Applications are welcome from individuals of any age, disability, gender, race, ethnicity, religion, or sexual orientation.