Location: Poole, BH12, United Kingdom

Type: Full-Time

Salary: £11.55 an hour

About John Lewis

John Lewis, a leading name in the UK retail sector, is renowned for its unique employee-owned business model. They take pride in offering extensive benefits to their partners, including employee discounts, subsidized dining, and more.

Job Details

Benefits

• Employee discount across John Lewis stores
• Subsidized food in Partner dining rooms
• Access to exclusive Partnership hotels
• Discounts in local restaurants
• Subsidized learning opportunities

Requirements

• Strong administrative and organizational skills
• Attention to detail and compliance with processes
• Ability to handle financial tasks (must be 18+ due to regulations)
• Excellent communication skills for customer interactions
• Flexible and able to support various in-store services

Salary Details

• £11.55 per hour

About the Role

As a Customer Support Partner, you will be crucial in providing exceptional service to John Lewis customers. Whether opening a Partnership Credit Card, serving in the Bureau de Change, or assisting couples with their Gift List service, your role will be varied and dynamic. You’ll also handle lost property, assist with customer complaints, and support in-store events.

Key Responsibilities

• Deliver outstanding customer service
• Manage financial tasks, including Bureau de Change operations
• Support the selling floors and wider branch
• Communicate and coach customers on available services
• Assist with customer complaints and queries

John Lewis ensures a thorough vetting process, including a 5-year reference check, financial probity, and a DBS check for successful candidates.

Equal Opportunity Statement

John Lewis is committed to diversity and inclusivity in the workplace. They provide equal opportunities for all candidates, regardless of background.