Location: Manorbier, Pembrokeshire, SA70

Type: Permanent, Full-Time (42.5 hours per week)

Salary: £33,772 – £39,734 per annum

About YHA

YHA (Youth Hostels Association) is a charity with a mission to provide affordable, welcoming accommodations across the UK. With over 90 years of history, YHA is dedicated to ensuring access for all, creating memorable experiences in unique locations like YHA Manorbier, perched on a cliff-top with stunning coastal views.

Job Details

Benefits

• Competitive salary of £33,772 – £39,734 per annum
• Access to YHA’s staff discount and cashback portal
• Free YHA Membership annually
• 10 free hostel stays per year for you and up to 3 friends or family
• Short-term on-site accommodation to assist with relocation

Requirements

• Proven experience in the hospitality industry
• Strong customer service skills, especially in handling challenging situations
• Experience in cash handling and managing budgets
• Knowledge of safeguarding vulnerable guests
• Ability to manage teams and volunteers under varying pressures

Salary Details

• The role offers a salary range of £33,772 – £39,734 per year, reflective of experience and responsibilities.

About the Role

As the Hostel Manager at YHA Manorbier, you will oversee the daily operations of the hostel, ensuring an excellent customer experience. Responsibilities include managing the team, achieving financial targets, and maintaining high standards in food and beverage services. You will also be involved in hands-on tasks, from housekeeping to reception duties, contributing to a seamless operation.

Key Responsibilities

• Manage day-to-day operations and staff at YHA Manorbier
• Ensure financial targets are met, with careful control of expenditures
• Provide exceptional customer service and handle difficult situations professionally
• Oversee safeguarding procedures for all guests
• Engage with all aspects of the hostel operation, including housekeeping and food services

YHA is committed to fostering a diverse and inclusive workplace where everyone’s contributions are valued.

Equal Opportunity Statement

YHA is dedicated to providing equal employment opportunities. They welcome applications from candidates of all backgrounds, ensuring a diverse and inclusive environment.