Location: Livingston, United Kingdom
Type: Full-Time
Salary: Not specified
About Iron Mountain
Iron Mountain is a global leader in storage and information management services, serving over 225,000 organizations across 60 countries. Known for safeguarding critical business information and cultural artifacts, Iron Mountain offers innovative, sustainable solutions in digital transformation, data centers, and asset management.
Job Details
Benefits
- Generous paid time off
- Comprehensive employee assistance program
- Supplement health programs
- Retirement plans
- Flexible work arrangements
Requirements
- Strong written and verbal communication skills
- Proficiency in Microsoft Office and G-Suite
- Excellent problem-solving and investigative skills
- Ability to manage multiple tasks efficiently
- Customer-first approach with strong interpersonal skills
Salary Details
- Salary information is not provided for this role.
About the Role
As a Customer Relationship Specialist at Iron Mountain, you will be the dedicated point of contact for key clients, handling queries, resolving issues, and ensuring customer satisfaction. Your role will involve managing customer-specific processes, providing tailored reporting, and supporting onboarding and account restructures. Collaboration with internal teams will be essential to deliver exceptional service aligned with customer needs.
Key Responsibilities
- Build and maintain strong customer relationships
- Provide dedicated support and manage customer-specific processes
- Conduct root cause analysis and implement corrective actions
- Participate in customer service and business reviews
- Manage customer billing and invoice analysis
- Support customer onboarding and account management
Iron Mountain is committed to fostering a collaborative and inclusive workplace where every team member’s unique contributions are valued.
Equal Opportunity Statement
Iron Mountain is an equal opportunity employer, welcoming applicants from all backgrounds. They are committed to diversity and do not discriminate based on race, religion, gender, age, or any other legally protected status.
