Location: La Villiaze, Guernsey

Type: Permanent

Salary (£): Up to £28,000 (including bonus) per annum

About Specsavers:

Specsavers is a globally recognized brand in the optical and audiology industries, known for delivering exceptional customer service and innovative solutions. With operations across the UK, ROI, the Netherlands, and beyond, they support over 1,500 business areas and are committed to creating a supportive and growth-oriented work environment.

Job Details:

Benefits:

• Competitive Salary: Up to £28,000 per annum, depending on experience.
• Bonus Opportunities: Two bonuses available—personal performance bonus (paid quarterly) and company performance bonus (paid annually).
• Private Healthcare: Comprehensive medical insurance coverage.
• Dental Cover: Private dental insurance included.
• Pension Scheme: Generous company pension plan.

Requirements:

• Customer Service Experience: Prior experience in customer service is essential.
• Finance Knowledge: Ideally, some understanding of finance, cash, or banking processes.
• Proactive Approach: Positive and right-first-time attitude with the tenacity to resolve issues.
• Continuous Improvement: Desire to learn and improve, with strong planning and prioritization skills.

Salary Details:

• Total Package:
• Up to £28,000 per annum, inclusive of bonuses.

About the Role:

Specsavers is looking for a dedicated Finance Customer Response Agent to join their team at La Villiaze. In this role, you will manage and resolve finance-related queries from stores, suppliers, and colleagues across various business areas. You will handle a high volume of calls, emails, and portal queries, ensuring timely and accurate responses. Collaboration with other teams and a commitment to maintaining excellent service standards are key aspects of this position.

Key Responsibilities:

• Handle incoming calls and log queries for further investigation.
• Manage a daily allocation of emails and portal queries, maintaining an active portfolio.
• Collaborate with the FCR team and other departments to provide seamless support.
• Ensure escalation routes are followed for specialist queries.
• Participate in ad-hoc projects to drive continuous improvement within the team.
• Contribute to shaping the team’s annual plan and overall performance.

Specsavers is an equal-opportunity employer and is committed to fostering a diverse and inclusive workplace.