Location: Birmingham, Blackpool, Manchester, or Newcastle

Type: Permanent, Flexible Working Options Available

Salary (£): £40,201 – £48,347

About Department for Work and Pensions

The Department for Work and Pensions (DWP) is the UK’s largest government department, serving over 20 million customers. The department provides essential services and support, ensuring that everyone in the UK has the opportunity to thrive. They are committed to innovation and excellence, continually advancing their digital capabilities to better serve the public.

Job details

Benefits

• Employer pension contribution up to 28.97%
• Annual leave rising up to 30 days based on your working pattern
• Family-friendly flexible working arrangements including hybrid working, job sharing, term-time working, flexi-time, and compressed hours
• Learning and development tailored to your role with opportunities for industry-recognized qualifications, coaching, and mentoring
• Inclusive and diverse work environment with networks such as Women’s Network, National Race Network, National Disability Network (THRIVE), and more

Requirements

• Experience in problem-solving and analytical skills, with the ability to think critically, creatively, and independently
• Strong understanding of ITSM processes, especially in Incident, Problem, and Accept into Service Management
• Technical knowledge in Cloud and On-Prem Network Infrastructure, Next-Generation Firewall, Load-balancing, and PKI technologies
• Proficiency in network monitoring and analysis tools like BMC Entuity, Wireshark, and NetScout
• Availability to work as part of a 24/7 rota, including mornings, days, evenings, and overnight shifts

Salary Details

The salary for this role ranges from £40,201 to £48,347. A Digital Allowance of up to £5,000 per annum is available for exceptional candidates, based on the department’s assessment of your skills and experience.

About the Role

As a Network Engineer, you will play a crucial role in supporting and maintaining the DWP’s extensive network infrastructure. This includes both legacy systems and cutting-edge technologies across Wi-Fi, On-Prem Data Centers, and Cloud solutions. The role requires a hands-on approach, with responsibilities ranging from operational support and BAU work to involvement in key projects aimed at driving technological improvements.

Key tasks include providing support for incident and problem resolution, implementing BAU exercises, and conducting network monitoring and analysis. Strong communication skills are essential, as you will interact with colleagues across all levels of the organization and with third-party suppliers.

Key Responsibilities

• Provide operational support for incident and problem resolution, potentially involving out-of-hours work
• Implement BAU exercises, which may require out-of-hours work
• Monitor and analyze network performance using tools like BMC Entuity, Wireshark, and NetScout
• Maintain and support Cloud and On-Prem Network Infrastructure, Next-Generation Firewall, Load-balancing, and PKI technologies
• Contribute to service improvements and ensure the stability of legacy infrastructure

Disclosure and Barring Service Check

Security Clearance is required for this role. Candidates must meet the necessary criteria before appointment.

Equal Opportunity Statement

The Department for Work and Pensions is an equal opportunity employer. They are committed to building a workforce that reflects the diverse communities they serve. Applications are welcomed from individuals regardless of their background, and reasonable adjustments will be made to accommodate any specific needs during the recruitment process.

Employer Details

Company Name: Department for Work and Pensions

Contact: richard.hanley@dwp.gov.uk

Application Process

If you are ready to take the next step in your career with the Department for Work and Pensions, click the link below to apply now.

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