Location: Hunstanton, PE36, United Kingdom

Type: Permanent, Part-Time (Flexible hours between 8am – 6:30pm)

Salary (£): £11.44 per hour

About Vida Healthcare:

Vida Healthcare is one of Norfolk’s leading general practices, dedicated to delivering the highest standards of patient care. As a rapidly growing organization, they collaborate closely with NHS colleagues to ensure comprehensive healthcare services. Vida Healthcare fosters an environment that encourages professional growth, teamwork, and a commitment to quality.

Job Details:

Benefits:

• Competitive Pay: £11.44 per hour.
• Flexible Working Hours: Shifts available between 8am – 6:30pm, split into morning and afternoon sessions.
• Professional Development: Full training provided with opportunities for ongoing development.
• Supportive Work Environment: Mentorship and support to help you excel in your role.

Requirements:

• Availability: Must be available for flexible shifts between 8am and 6:30pm.
• Education: GCSE level with a pass in English or equivalent work experience.
• Skills: Strong organizational, time management, and communication skills. Ability to handle confidential information with care.
• Experience: Customer service experience is essential, preferably in a healthcare setting.

Salary Details:

• Hourly Rate: £11.44 per hour.

About the Role:

Vida Healthcare is seeking a dedicated Patient Support Team Member to join their team. The role involves providing front-line support to patients, managing appointments, and handling inquiries both in person and over the phone. The successful candidate will work across multiple sites and must be adaptable to various tasks, including basic prescription administration and supporting colleagues.

Key Responsibilities:

• Provide professional receptionist services, including booking, canceling, and checking appointments.
• Handle patient inquiries with empathy and efficiency.
• Manage a busy and complex appointment system.
• Travel to various local sites as needed to provide reception coverage.
• Assist with training new staff and ensure all procedures are followed.
• Maintain confidentiality and adhere to health and safety policies.

Vida Healthcare is committed to equality and diversity, ensuring all staff members contribute to an inclusive workplace.